Customer Service Team Leader
Job No:
150083
Location:
Beenleigh, QLD
- Are you a passionate customer service leader looking for a rewarding new challenge?
- Join an innovative, well-established global business and grow your career!
- Competitive remuneration plus super along with professional development opportunities.
Why Join Etex?
The Etex Group is a multinational supplier of plasterboard, metal and associated products with over 14,500 teammates across 43 countries and 113 production sites operating since 1905.
Etex Australia operates three plasterboard manufacturing facilities in Matraville (Sydney, NSW), Altona (Melbourne, VIC), Bundaberg (QLD), and a metal roll forming production facility in Beenleigh (Brisbane, QLD). These manufacturing facilities are certified to ISO 9001 Quality, ISO 14001 Environment, and ISO 45001 Health & Safety Management systems.
Etex Australia celebrates diversity in its workforce and values the contributions of all employees. They welcome talent from all sectors of the community.
About the Opportunity
Etex now has a full-time, newly created opportunity for a Customer Service Team Leader to join their team in Beenleigh, QLD on a full-time basis.
Reporting to the Customer Service Manager, you will manage customer enquiries, order creation, and logistics bookings.
You will also mentor and train your team, who are mainly based in Brisbane with a few team members in our other Australian offices. Etex are experiencing significant growth, and want the customer service team to grow and thrive alongside it. You will have the opportunity to make this role your own, growing and mentoring a team of capable professionals.
Who is Etex looking for?
To be successful in this role, you will have experience as a customer service leader. You will also have strong administrative skills.
Maturity, common sense, and strong interpersonal skills will take you far in this role. You will be organised, have a customer service focus and the ability to communicate effectively with people from all walks of life in a positive way.
We are committed to creating and maintaining a safe and conflict-free workplace, and you as a leader will play an important part in this.
Importantly, you will be comfortable working within an environment where business process and systems are constantly evolving, and have the ability to be flexible in your attitude and work practices that may change as a result of this. You will advocate for improvement within your team, and build positivity and support for business initiatives.
With varying responsibilities, you will need the ability to think creatively as well as maintain enthusiasm in all aspects of the role. A willingness and desire to learn will be essential to your success!
About the Benefits
These are the things that Etex Australia is proud to offer their people:
PRIDE: Join the leaders in lightweight construction materials.
OPPORTUNITY: Progress your career in a performance culture that spans 43 countries.
REWARD: Fulfil your potential, be recognised for your commitment to succeed and drive your own future.
SUSTAINABILITY: Be part of a global company that has thrived since 1905 and is passionate about thriving into the future through economic, social and environmental sustainability.
CHANGE: Challenge yourself by embracing innovation and growth with us.
Etex Australia has a strong commitment to personal development, with a focus on mentorship and a supportive team environment that values individual growth. In addition, you'll enjoy genuine opportunities for career development within the department and wider business.
If you're a confident Customer Service Leader ready to take the next step in your career - Apply Now!